Buyer pays shipping.Īll items must be in an unused re-saleable condition and in their original packaging. If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Any un-authorised returns may result in refunds being delayed. To initiate your return please contact us by emailing receive your returns number. Returns will be accepted within 14 days of delivery. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Sovomax will not be held responsible for customs taxes. In some cases, international shipments will require import/customs taxes be paid. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address. Sovomax ltd can not be held responsible for items shipped to incorrect addresses provided by the buyer. Please make sure to provide the correct shipping address. After they have been processed they may not be cancelled. Orders may be cancelled if they have not been processed and shipped. Please allow 5 business days to receive your order, delivery times may vary depending on your country and product location. In many instances, to save you money, we are shipping directly from the manufacturer. You will then receive notification of shipment with full tracking information. Free shipping for all UK based customers.Īll orders are subject to a handling period before shipment, usually 1 - 7 business days.
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